🤖 Google’s plan to put AI in every corner store

Today, we’re looking at Google’s quiet but strategic move to shape the future of Main Street: training 40,000 small businesses to use AI. We’re also looking at Zendesk’s biggest infrastructure shift. And if it scales, it could upend how companies think about cost, customer service, and the very role of human agents.

In today’s post:

• Google’s new AI plan targets 40,000 small businesses

• Zendesk’s AI now handles 80% of support requests

• Realm. Security raises $15M to fix the security data mess

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UPGRADE

Main Street is getting an AI upgrade

Small businesses often get left behind in tech shifts. Not this time. Google and the U.S. Chamber of Commerce just launched a nationwide AI training push aimed at thousands of local entrepreneurs.

Here’s everything you need to know:

• Google.org is funding the effort with a $5M grant to the U.S. Chamber.

• The “Small Business B(AI)sics” program aims to train 40,000 U.S. businesses.

• It includes in-person workshops via 1,500 state and local Chamber partners.

• Business owners can learn to build pitch decks, ads, and analyze data using AI.

• The course, “Make AI Work for You,” is also available online for free.

• Participants leave with a personalized AI plan tailored to their business needs.

• This move comes as nearly 40% of SMBs already use AI to stay competitive.

This isn’t about teaching small businesses to code. It’s about showing them how to survive and thrive in an AI-driven economy. The real question is whether this kind of grassroots training can keep pace with the speed of tech change. My bet? It’ll matter more than people think.

STRATEGY

Customer service is getting automated fast

Zendesk just announced a major shift in how customer support works. At its AI summit, the company introduced a fully autonomous agent it says can resolve 80% of service issues without any human help.

Here’s everything you need to know:

• Zendesk’s new AI agent aims to handle the bulk of support tickets autonomously.

• It’s part of a suite that includes co-pilots for agents, voice tools, and admin-layer bots.

• The new system builds on Zendesk’s recent acquisitions: Hyperarc, Klaus, and Ultimate.

• It’s already showing impact, early users saw satisfaction scores rise 5–10 points.

• Independent tests suggest top AI models now solve up to 85% of service tasks.

• Unlike simple chatbots, Zendesk’s AI can troubleshoot, take action, and generate reports.

• The implications are massive: Zendesk serves 20K+ clients and 4.6B tickets annually and the U.S. has 2.4M customer service workers.

AI-first customer service isn’t a fringe experiment anymore. It’s here, and it’s scaling fast. The real question is how companies and workers adapt when “talking to support” might mean no humans are involved at all.

PROFITS

A new startup wants to stop your SIEM from drowning you in data

Security teams are overloaded with logs, alerts, and costs. Realm.Security, founded in 2024, just raised $15 million to address the root of the problem: the outdated pipelines feeding modern SIEMs.

Here’s everything you need to know:

• Realm. Security builds AI-native data pipelines tailored for security operations centers (SOCs).

• Their system filters, normalizes, and enriches data in real time before it hits the SIEM.

• This reduces costs, speeds up investigations, and surfaces only relevant signals.

• 42% of SOCs dump all data into SIEMs without a plan driving inefficiencies.

• Realm’s “single ingestion point” helps avoid vendor lock-in and manage rising license fees.

• The $15M Series A was led by Jump Capital, with backing from Glasswing Ventures and Accomplice VC.

• Early traction suggests this could redefine how security teams manage growing volumes of data.

Security teams don’t just need more tools, they need better plumbing. Realm’s pitch is simple: smarter pipelines, less noise, better decisions. If their tech delivers, they won’t just be a tool, they’ll become infrastructure.

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